DAMILARE I. AKANDE

Led process optimization initiatives across 7 African markets, driving operational efficiency and significant fuel consumption savings through strategic interventions.

• Developed optimized power-related processes across 7 African markets, driving operational efficiency and achieving fuel consumption savings of over 3 million liters.
• Streamlined preventative and corrective maintenance processes, enabling the business to meet a 99.9% site uptime SLA and achieving a 15% time savings for resource execution.
• Integrated AI tools into maintenance scheduling, eliminating manual processes and delivering substantial time savings for improved operational performance.
• Harmonized and standardized the Fuel Reconciliation process across 7 markets, ensuring accurate fuel consumption reporting and reducing report production time from 13+ days to 5 days.
• Applied Lean-Six Sigma and Rummler Brache methodologies to improve and optimize business processes, enhancing overall efficiency and effectiveness across multiple markets.

Managed data reporting and business process initiatives, contributing to revenue assurance and enhancing data-driven decision-making for operations and energy teams.

• Led the NG workstream in Revenue Assurance efforts, identifying process gaps and implementing controls to mitigate revenue loss, preventing an $8 million shortfall.
• Automated reporting solutions for the Operations and Energy team, reducing 5 hours of manual work to 15 minutes daily, significantly improving time to insights and report quality.
• Developed a Power Performance dashboard for management to monitor key metrics, enabling optimized site performance and reduced operational expenses.
• Led the NG workstream to streamline, digitize, and automate Ground Lease Contract Management processes, enhancing efficiency and compliance.
• Ensured effective management of the Siterra Asset database, maintaining Critical Data Elements for accurate asset reporting across Site, Tower, Land, and Power Assets.
• Championed the implementation of the Land Management Hotline in the Nigeria market and developed the business case and the project charter for management approval.

Managed business intelligence and analytics initiatives, driving data-driven decision-making and improving the company's data maturity level from 2 to 4.

• Managed data storage, retrieval, and usage, driving data-driven decision-making and improving the company's data maturity level from 2 to 4 as part of the CMU Data Maturity Assessment.
• Led the analytics workstream of the customer experience management strategy, Creating propensity models to identify clients at risk of churn, leading to innovative client engagement campaigns that reduced churn and enhanced customer retention.
• Led Data Analytics training for over 100 staff members using Power BI as part of the Data Literacy Program, contributing to the group's digital transformation.
• Developed the group's Data Strategy in collaboration with IT, Corporate Transformation, and business stakeholders, successfully elevating data maturity from level 2 to level 4.
• Developed the data quality assessment dashboard to define the data quality baseline and track the impact of data governance initiatives on the quality of critical data elements.
• Coordinated and facilitated strategy development, competitor assessment, and key performance indicator (KPI) measurement, driving alignment with business objectives and improving performance tracking.
• Led the data integration workstream of the Group CRM implementation aggregating customer data across three subsidiaries to provide a one stop view of the customer and drive improved interactions through the CRM

Managed the end-to-end product lifecycle for electronic collections and payment solutions tailored to Microfinance Banks. Developed product initiatives that enhanced customer offerings and optimized financial services.

• Contributed to product development and market analysis initiatives for financial services.
• Collaborated with cross-functional teams to align product features with market demands leading to the development and launch of debit cards and corresponding banking services for customers of three Tier-1 Microfinance banks.
• Analyzed product performance metrics to identify areas for improvement and growth.

Provided critical management information system (MIS) support to enhance divisional reporting and decision-making.

• Generated and analyzed MIS reports for strategic business insights and performance monitoring.
• Ensured data accuracy and integrity for all divisional reporting requirements.
• Supported management with data-driven presentations to inform key business decisions.

Analyzed and optimized alternate channel products and enrollment processes, driving significant customer adoption and channel utilization.

• Prepared tailored presentations of Alternate Channels products, aligning offerings with the unique needs of various customers, contributing to increased product adoption.
• Managed a team of interns to support customer enrollment, driving 19,000 new enrollments in 2012, a significant increase from less than 3,000 in 2010.
• Optimized the enrollment process for Internet and Mobile banking platforms, encouraging customer conversion and maximizing channel utilization.
• Collaborated with service providers, IT, and Brand Marketing on Alternate Channels product projects, ensuring all requirements were met and effectively communicated throughout the project lifecycle.

Managed IT infrastructure and provided technical support to ensure seamless operations within the pharmaceutical sector.

• Provided technical support and managed IT systems for business continuity.
• Implemented and maintained network infrastructure, ensuring high availability.
• Assisted in the deployment of new software and hardware solutions, improving system performance.